Performance Monitor
Supplier Performance Ratings
Overview
SupplyOn Performance Monitor allows suppliers to access and analyze their performance rating with ZF in a standardized and structured format.
ZF defines its own evaluation categories (e.g. quality, logistics, procurement) and SupplyOn Performance Monitor is connected to ZF's system, from where it regularly receives updated supplier ratings. Some current key performance indicators include...
| Type | Metric |
|---|---|
| Logistics | Delivery Performance (%) |
| Quality |
Parts per million (PPM) Number of complaints |
| ** More information on the Quality KPIs can be found on the QD83 - Global Supplier Quality Directive website under section 4.2 Complaint Management |
These ratings are critical to understanding how you are performing relative to ZF’s expectations which will impact escalation and/or future sourcing decisions.
Benefits
Use of the SupplyOn Performance monitor provides both ZF and suppliers with a number of benefits...
- Transparent and up-to-date feedback for continuous improvement
- Structured and clear data that can be analyzed on a location and material number level
- Standardized reporting across ZF Divisions, regions and locations
Training
SupplyOn
General training on the features and functionality of the SupplyOn Performance Monitor module can be found on the SupplyOn website. You must have an active SupplyOn account to view the material. Please see the SupplyOn page for details on registration.
NOTE: You must have a valid SupplyOn account and be logged in to view these materials
Downloads
Contact
The SupplyOn tools are used to cover processes digitally within an existing supplier relationship. The registration for the usage of a SupplyOn tool has to be initiated by ZF. For questions on the registration process, please contact your respective ZF Buyer.