QD83 - Global Supplier Quality Directive

Quality is essential to success. In the competitive environment, quality is no longer a differentiating factor, it is a basic requirement. ZF customers expect reliable, zero-defect products and services.

Quality Performance

The quality of ZF products is significantly influenced by the quality performance of the company’s suppliers. Along with a quality management system based on IATF/16949, ZF requires suppliers to adopt effective measures to ensure the quality of all products and processes.

A key element for a successful partnership with our suppliers of Production Materials is our Global Supplier Quality Directive: QD83

The requirements outlined in the 2018 edition of QD83 describe the current Customer Specific Requirements of ZF. The current standards of the automobile industry such as VDA and AIAG shall be applied.

QD83 replaces the former Quality Directives of QR83 (edition 2011) from ZF and GSQM from TRW.
QD83 Edition 2018 was published on November 24, 2017 and has been effective since January 1st, 2018.

The following QD83 Sanctioned Interpretations were determined, approved and published by ZF.
They are a complement to QD83 2018. Unless otherwise indicated, the QD83 Sanctioned Interpretations
are applicable upon publication.

All documents about QD83

A - QD83 - Quality Directive (Main document, official version, English-German)
QD83 - Global Supplier Quality Directive - Edition 2018
QD83 - Sanctioned Interpretations
C - QD83 in further languages of the ZF Group:
中文
QD83-2018 -- English - Chinese

Português
QD83-2018 -- English - Portuguese

Français
QD83-2018 -- English - French

Nederlandse
QD83-2018 -- English - Dutch

ру́сский
QD83-2018 -- English - Russian
D - QD83 Change History
QD83-2018 compared to QR83-2011
QD83 - Delta XLS - Structured List of Changes & News
QD83 - Delta DOC (Editable version with changes to QR83-2011 and news highlighted in color)
E - QD83 Work and Communication Forms and related Documents
1.4 Quality Management System
ZF communication platforms: see 1.13

1.6 Government Regulatory Compliance, Corporate Social Responsibility & Sustainability
ZF Directive "Business Partner Principles"

1.8 Environment
ZFN 9003 – Control of Prohibited and Regulated Substances
ZFN 9004-1 – General ZF packing specification Logistics, environmental protection

1.9 Special Characteristics
ZF Directive "Regulation of Special Characteristics"

1.11 Changes to Product or Process
QD83 Form F1.11 Supplier Change Request for Product or Process

1.13 Business Process based on Electronic Data Exchange
SupplyOn
about SupplyOn
Login to SupplyOn

Vendor Information Network (VIN)
about VIN
Login to VIN

1.18 Escalation Model “Supplier / Purchased Parts”
ZF Escalation Model
QD83 Form F1.18 Escalation Checklist

1.20 Retention Periods
ZF summary of the recommended minimum retention periods for the Automotive Industries

2. APQP - Advanced Product Quality Planing
QD83 Form F2 PSPP-Project Status of Purchased Parts
APQP Landscape

2.1 Supplier Readiness
ZF Directive Supplier Readiness

2.4 Feasibility Study
QD83 Form F2.4 Feasibility Study Sign-Off

2.6 Project Plan
see: 2. APQP - Advanced Product Quality Planing

2.8 Development Interface Agreement (only for Suppliers with Design Responsibility)
QD83 Form F2.8 LSV-E Development Interface Agreement - Electronics
QD83 Form F2.8 LSV-M Development Interface Agreement - Mechanics
QD83 Form F2.8 LSV-S Development Interface Agreement - Software

2.11 Special Characteristics
see: 1.9. Special Characteristics

2.12 Safe Launch-Plan
QD83 Form F2.12 PCM-Product Characteristics Matrix
Safe Launch Process Description: see 4.4

2.15 Product and Process FMEA
Assessment:
QD83 Form F2.15 FMEA Checklist

2.16 Test Planning / Development Release
QD83 Form F2.16 Development Approval by Supplier

2.18 Release of Product and Process Development
see: 2. APQP - Advanced Product Quality Planing

2.26 Status of Sub-suppliers and Purchased Parts
QD83 Form F2.26 Initial Sample Status of Sub-Suppliers

2.27 Logistics
ZF Global Logistics Directive
QD83 Form F2.27 Packaging Instructions

2.31 Manufacturing Prototypes
QD83 Form F2.31A Documentation of Prototype Characteristics
QD83 Form F2.31B Identification of Prototypes

2.33 Capacity Verification (Run at Rate)
QD83 Form F2.33 ZF R@R Tool

2.35 Maturity Level Assurance for New Parts
QD83 Form F2.35 Project Overview

3.1 Initial Samples
QD83 Form F3.1 Identification of Initial Samples

3.3 Submission Levels
QD83 Form F3.3A Submission Levels
QD83 Form F3.3B Waiver of Reference Samples

3.7 Deviation in initial sample
see: 4.5 Deviation Approval

3.8 Material Data Reporting
ZF-Norm ZFN 9010 (Edition: 2016-05) - Acceptance criteria for the creation of material data sheets in the International Material Data System (IMDS)
Supplement 1 to ZF-Norm ZFN 9010 (Edition: 2016-05) - Information/Semi-finished part criteria for MDS (Material Data Sheets) of the ZF locations

4.2 Complaint Management
Determination of Supplier Quality Performance - Q-KPIs
QD83 Form F4.2A 8D-Report
QD83 Form F4.2B Identification of Certified Material after Complaint
QD83 Form F4.2C 8D Handout Card

4.4 Safe Launch
Safe Launch Process Description
PCM-Product Charactertic Matrix: see 2.12 - Safe Launch Plan

4.5 Deviation Approval
QD83 Form F4.5A Deviation Request
QD83 Form F4.5B Identification of Parts with Deviation
F - Division Specific Forms and Documents
P-Division - Relevant for Supplies to the ZF BU PT:
0000.703.213: „Quality Specification for Supplies" to ZF Plants of the Business Unit Automatic Transmissions
QF99
P Supplier Checklist for Process Release