Trouble on the last mile of delivery
Trouble on the last mile of delivery
However, it is not just recipients who experience stress when it comes to parcel delivery. On already narrow city-center streets, who has not been annoyed by double-parked delivery vans blocking the road? According to a study by the auditing and consulting company PwC, transport of goods is responsible for 80 percent of city-center traffic jams at peak times. Another of the authors’ findings: one third of Germans are dissatisfied with parcel delivery.
At the same time, parcel couriers are under massive time pressure. A daily workload of 200 parcels is not unusual for them. On average, a courier has less than two and a half minutes per parcel. During this time, they need to
- drive to the recipient address,
- park their vehicle,
- find the right front door and
- deliver the parcel.
All the more annoying if the recipient is not there and the destination address has to be visited a second time in order to be able to finally deliver the parcels in another delivery attempt.