Providing industry-leading parts and systems is only part of ZF’s commitment to clients. ZF also prioritizes a high-level of customer care. This care continues with the availability of a toll-free hotline, +1 833-ZFWRENCH, which customers can call 24/7 for technical support.
“Our goal is to provide concierge-level service to our customers,” explained ZF Marine’s senior field service representative. “The idea is to provide one phone number that helps customers leverage our technical support experience and knowledge.”
“After hours, weekends, evenings – it’s all part of the job,” he said. “ZF has flown technicians out to commercial customers the day following a weekend call so they can resume business-critical operations as quickly as possible. I even helped one recreational customer reset his controls to restore propulsion during an offshore fishing tournament. We take personal pride in helping customers and in troubleshooting challenges. There’s no way to know what the next call will be – maybe clients need help checking the oil or need to source a hard-to-find part – but it gives me a good feeling to serve them.”
“Our goal is to provide concierge-level service to our customers.”
