Industry-Leading Customer Service You Can Rely On
At ZF, our commitment to superiority doesn’t end with our products; it extends to every facet of our customer care.
For over a century, ZF’s marine division has been at the forefront of innovation, supplying both commercial and recreational boaters with cutting-edge marine propulsion systems, including transmissions, controls, propellers and more. Our reputation as a reliable partner for marine propulsion components and complete systems is built on a foundation of equal parts quality and customer care.
Just as our products lead the industry, so does our 24/7 global customer service hotline, +1-833-ZFWRENCH. No matter the time of day, our highly knowledgeable service team stands ready to provide unparalleled support and technical assistance to our customers.
“After hours, weekends, evenings – it’s all part of the job,” explained ZF’s marine division’s senior field service representative. “ZF has flown technicians out to commercial customers following a weekend call so they can resume business-critical operations as quickly as possible. I even helped one recreational customer reset his controls to restore propulsion during an offshore fishing tournament. We take personal pride in helping customers and in troubleshooting challenges. There’s no way to know what the next call will be – maybe clients need help checking the oil or need to source a hard-to-find part – but it gives me a good feeling to serve them.”
Comprehensive Support, 24/7
Based in ZF’s Miramar, Florida, office, Pablo Nunez brings over 30 years of experience with marine engines as ZF’s aftermarket parts manager. He emphasizes: “With a single call, our clients gain access not only to excellent technical support but also direct access to our parts division. Whether you need advice on driveline technology or help sourcing spare parts, aftermarket parts, lubricants and more, our team is here to streamline parts and service activities.”
This is in addition to expert help for ZF transmissions, controls, repower projects or even information on warranties.
Our dedication to superior products and customer service also extends to continuously developing and improving our systems to meet evolving market demands. Adherence to safety standards, environmental compatibility, economic efficiency and customer comfort are central to all of our operations.
“Our clients need to know that we are here for them before and after sales,” says Nunez. “Our goal is to build lifelong customer relationships, and that begins with providing high-quality parts and exceptional service.”
Whether you have questions on maintenance, repairs, system upgrades, products or warranties, ZF is here to support you. Contact us at +1 833-ZFWRENCH and we’ll keep you moving on the water.
