Commercial Vehicle Solutions
North America Customer Care Center
Commercial VehiclesWABCO North America Customer Care Center

WABCO Customer Care Center

Technical Support

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ZF-Affiliated Product Support

Your Questions Answered

What type of warranty claims can I file with the WABCO Customer Care Center?

Below are the different types of warranty we process:

  • Direct warranty: Every WABCO component has a WABCO warranty outlined by our model year warranty brochures. Direct claims are filed straight to ZF and payments are made via check or automated funds transfer to the facility that filed the claim. No OEM affiliation is required to file a direct claim, but the filer must be registered as an authorized WABCO repair facility (to register, complete the Facility Creation Form).
  • OEM warranty: When your WABCO coverage has expired and there is still an OEM warranty on your unit, the WABCO Customer Care Center can provide an authorization code for you to file your claim with the OEM through their warranty filing system.
  • Service parts warranty: ZF provides a one-year warranty (from the time of purchase) for over-the-counter service parts. These claims can be filed through completion of our Service Parts Warranty Submission Form. If you cannot file a service part claim yourself, your parts distribution center will be able to help you get parts warranty.
How do I file a warranty claim and what information is required?

To file warranty, all that is required is the vehicle information, part information and diagnostics performed. If you are unsure of which diagnostics to perform, we will gladly assist to help you locate the failed portion of your system.

To maximize convenience, ZF provides multiple options for warranty claim filing. Customers can:

I’m an owner operator. Can I file a warranty claim with the WABCO Customer Care Center?

No, only authorized repair facilities are able file warranty claims (to register, complete the Facility Creation Form. If you are not an authorized repair facility, please work with your point of purchase to assist with warranty filing.

What is my filing status and how does it affect my claim? When should I choose “OEM” versus “Direct” filing status?

A filing status can be either “OEM” or “Direct” and determines who reimburses you for your claim (the OEM or ZF, respectively). The WABCO Customer Care Center will mark your claim with the filing status you prefer.

Each OEM has its own requirements for contacting ZF for warranty preauthorization. If required, let us know and we’ll designate your claim accordingly. Upon completion we’ll provide you with a preauthorization code for filing back through the OEM system.

If you won’t be filing your claim back with an OEM, we’ll mark your claim as direct file. Upon warranty approval, we’ll issue payment directly to your facility.

I've never filed a warranty claim with the WABCO Customer Care Center.

Please complete our online Facility Creation Form to get the process started. If you have questions, please call us at (855) 228-3203 (U.S./Canada) or (800) 953-0248 (Mexico) or email us at jnopbanphfgbzrepner@ms.pbz . We’re happy to assist you with the process.

How does base warranty differ from service parts warranty? What are the various vocation types included in the WABCO base warranty policy?

WABCO base warranty coverage is dependent on four main factors: time in service, mileage, vocation and product model. Coverage details can be found in our model year warranty brochures. Service parts warranty coverage is one year, parts only (1yr/parts) from the date of purchase. Parts claims can be submitted via our Service Parts Warranty Submission Form.

WABCO base warranty coverage varies based on vocations below:

  • Linehaul covers high mileage operation (over 60,000 miles/year) on well-maintained major highways of concrete or asphalt construction.
  • General service covers moderate mileage operations (less than 60,000 miles/year) on well-maintained public roads (less than 10 percent off-road) with less than three (3) stops per mile.
  • Heavy service (vocational) covers vehicles with more than 10 percent off-road OR moderate to frequent starts/stops (typically with more than three stops per mile).
  • Off-Highway service covers lower mileage operations, and vehicles are not typically licensed for highway use.
My labor rate has changed. How do I update it with WABCO?

We have two labor rates on record for each facility: the OEM approved rate and the Direct pay rate. Updating your OEM approved rate requires a screen shot or letter from the OEM confirming the approved rate. To update your direct pay rate, a current repair order or equivalent is sufficient. You can submit your updated rate request via our Labor Rate Review Request form.

How do I obtain parts for warranty repairs?

Service parts must be sourced through an authorized warehouse distributor or parts distribution center. Our sales department can help you locate a local parts distributor if needed.

How is core handled in the warranty process?

WABCO warranty process allows you to easily return your core to whom it is owed. If your case is approved and a replacement part has a core, we will issue a scrap authorization so you can return it and receive your core charge refund.

Is there an online website where I can find technical information on WABCO products?

Yes, please visit WABCO Customer Center (www.wabco-customercenter.com) for detailed product information including specifications, cross references, technical drawings and more.