However, it is not just recipients who experience stress when it comes to parcel delivery. On already narrow city-center streets, who has not been annoyed by double-parked delivery vans blocking the road? According to a study by the auditing and consulting company PwC, transport of goods is responsible for 80 percent of city-center traffic jams at peak times. Another of the authors’ findings: one third of Germans are dissatisfied with parcel delivery.
At the same time, parcel couriers are under massive time pressure. A daily workload of 200 parcels is not unusual for them. On average, a courier has less than two and a half minutes per parcel. During this time, they need to
- drive to the recipient address,
- park their vehicle,
- find the right front door and
- deliver the parcel.
All the more annoying if the recipient is not there and the destination address has to be visited a second time in order to be able to finally deliver the parcels in another delivery attempt.