QD83 - Global Supplier Quality Directive

Quality is essential to success. In the competitive environment, quality is no longer a differentiating factor, it is a basic requirement. ZF customers expect reliable, zero-defect products and services.

Quality Performance

The quality of ZF products is significantly influenced by the quality performance of the company’s suppliers. Along with a quality management system based on IATF/16949, ZF requires suppliers to adopt effective measures to ensure the quality of all products and processes.

A key element for a successful partnership with our suppliers of Production Materials is our Global Supplier Quality Directive: QD83

The requirements outlined in the 2018 edition of QD83 describe the current Customer Specific Requirements of ZF. The current standards of the automobile industry such as VDA and AIAG shall be applied.

QD83 replaces the former Quality Directives of QR83 (edition 2011) from ZF and GSQM from TRW.

The validity of QD83 for ZF suppliers begins on January 1st, 2018.

All documents about QD83

D - QD83 Work and Communication Forms and related Documents

1.4 Quality Management System
ZF communication platforms: see 1.13

1.6 Government Regulatory Compliance, Corporate Social Responsibility & Sustainability
ZF Directive "Business Partner Principles"

1.8 Environment
ZFN 9003 - Control of Prohibited and Regulated Substances (PDF, 495.6 KB)

1.9 Special Characteristics
ZF Directive "Regulation of Special Characteristics" (PDF, 1.7 MB)

1.11 Changes to Product or Process
QD83 Form F1.11 Supplier Change Request for Product or Process (XLSX, 326.1 KB)

1.13 Business Process based on Electronic Data Exchange
about SupplyOn
Login to SupplyOn
Vendor Information Network (VIN)
about VIN
Login to VIN

1.18 Escalation Model “Supplier / Purchased Parts”
ZF Escalation Model (PDF, 845.1 KB)
QD83 Form F1.18 Escalation Checklist (XLS, 188.9 KB)

1.20 Retention Periods
ZF summary of the recommended minimum retention periods for the Automotive Industries (PDF, 351.8 KB)

2. APQP - Advanced Product Quality Planing
QD83 Form F2 PSPP-Project Status of Purchased Parts (XLSX, 296.9 KB)
APQP Landscape (PDF, 821.1 KB)

2.1 Supplier Readiness
ZF Directive Supplier Readiness (PDF, 392.6 KB)

2.4 Feasibility Study
QD83 Form F2.4 Feasibility Study Sign-Off (XLSX, 287.0 KB)

2.6 Project Plan
see: 2. APQP - Advanced Product Quality Planing

2.8 Development Interface Agreement (only for Suppliers with Design Responsibility)
QD83 Form F2.8 LSV-E Development Interface Agreement - Electronics (XLSX, 141.2 KB)
QD83 Form F2.8 LSV-M Development Interface Agreement - Mechanics (XLSX, 230.0 KB)
QD83 Form F2.8 LSV-S Development Interface Agreement - Software (XLSX, 315.2 KB)

2.11 Special Characteristics
see: 1.9. Special Characteristics

2.12 Safe Launch-Plan
QD83 Form F2.12 PCM-Product Characteristics Matrix (XLSX, 295.9 KB)
Safe Launch Process Description: see 4.4

2.15 Product and Process FMEA
QD83 Form F2.15 FMEA Checklist (XLSX, 284.4 KB)

2.16 Test Planning / Development Release
QD83 Form F2.16 Development Approval by Supplier (XLSX, 253.2 KB)

2.18 Release of Product and Process Development
see: 2. APQP - Advanced Product Quality Planing

2.26 Status of Sub-suppliers and Purchased Parts
QD83 Form F2.26 Initial Sample Status of Sub-Suppliers (XLSX, 240.9 KB)

2.27 Logistics
ZFN 9004-1 General Packaging Regulation Logistics, Environmental Protection (PDF, 115.1 KB)
ZF Global Logistics Directive
QD83 Form F2.27 Packaging Instructions (XLSX, 283.7 KB)

2.31 Manufacturing Prototypes
QD83 Form F2.31A Documentation of Prototype Characteristics (XLSX, 3.0 MB)
QD83 Form F2.31B Identification of Prototypes (XLSX, 254.9 KB)

2.33 Capacity Verification (Run at Rate)
QD83 Form F2.33 ZF R@R Tool (XLSM, 3.4 MB)

2.35 Maturity Level Assurance for New Parts
QD83 Form F2.35 Project Overview (XLSX, 327.4 KB)

3.1 Initial Samples
QD83 Form F3.1 Identification of Initial Samples (XLSX, 260.4 KB)

3.3 Submission Levels
QD83 Form F3.3A Submission Levels (XLSX, 273.9 KB)
QD83 Form F3.3B Waiver of Reference Samples (XLSX, 243.6 KB)

3.7 Deviation in initial sample
see: 4.5 Deviation Approval

3.8 Material Data Reporting
ZF-Norm ZFN 9010 (Edition: 2016-05) - Acceptance criteria for the creation of material data sheets in the International Material Data System (IMDS) (PDF, 608.9 KB)
Supplement 1 to ZF-Norm ZFN 9010 (Edition: 2016-05) - Information/Semi-finished part criteria for MDS (Material Data Sheets) of the ZF locations (PDF, 588.0 KB)

4.2 Complaint Management
Determination of Supplier Quality Performance - Q-KPIs (PDF, 545.0 KB)
QD83 Form F4.2A 8D-Report (XLSX, 77.3 KB)
QD83 Form F4.2B Identification of Certified Material after Complaint (XLSX, 251.3 KB)
QD83 Form F4.2C 8D Handout Card (PDF, 1.9 MB)

4.4 Safe Launch
Safe Launch Process Description (PDF, 57.0 KB)
PCM-Product Charactertic Matrix: see 2.12 - Safe Launch Plan

4.5 Deviation Approval
QD83 Form F4.5A Deviation Request (XLSX, 268.7 KB)
QD83 Form F4.5B Identification of Parts with Deviation (XLSX, 250.9 KB)