Driveline Technology and Chassis Technologie

QR83 and QR83 B

Guidelines for assuring the quality of deliveries

Quality is essential to success. In the competitive environment, quality is no longer a differentiating factor, it is a basic requirement. ZF customers expect reliable, zero-defect products and services.

Quality assurance

The quality of ZF products is significantly influenced by the quality performance of the company’s suppliers. Along with a quality management system based on ISO/TS16949, ZF requires suppliers to adopt effective measures to ensure the quality of all products and processes.

Key elements for a successful partnership with our suppliers are:

  • QR83 – Quality Directive for suppliers of production material
  • QR83-B – Quality Directive for suppliers of non-production material

The QR83 for suppliers of production material has been entirely revised. Therefore, it will be published in a new edition officially on August 1st, 2011 (QR83- Edition 2011).

The decisive changes compared to the 2006 edition are the following:

  • Expansion of the scope of application to electronic components and software
  • Further development of ZF requirements regarding quality planning
  • Processing of complaints: complemented by the VDA requirement "Field Failures Analysis"
  • Reference of the elements to ISO/TS 16949 in every chapter - for better referencing
  • Requalification (planning and proof) - for clarification of claims
  • Verification management of critical characteristics / traceability - adaptation to legal amendments
  • Maturity level assurance for new parts for common risk minimization in the product evolution process
  • Revised and new communication forms

Requirements outlined in the 2011 version of QR83 and in the 2011 version of QR83 B represent mandatory ZF standards.

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Further information

Acknowledgement Form for QR83

QR83 (change log with the Blue Delta Version)

For current ZF Suppliers and for your convenience by reviewing this new version of our quality guideline, which is already known to your company:
In this blue Delta-Version, all the changes made vs. the 2006 edition are highlighted in blue print.

All QR83 documents in German language

QR83 in further languages

The QR83 will be made available in further languages in the 4th quarter of 2011.

Since 23.09.2011 available (see below)

Audit checklist for products with critical characteristics

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