ZF Services China Flagship Store on Tmall.com

China has become the largest e-commerce market in the world with an estimated value of over 500 billion USD and with Chinese internet users quickly approaching over 600 million by 2015. Thanks to China's fast-growing auto market over the past years, the aftermarket's huge potential of growth has become more and more obvious, which requires establishing diversified sales channels in the market.

ZF Services China aims to further fulfil the growing market needs by opening the first official flagship store on Tmall.com, the biggest B2C (Business-to-customer) online trading platform in China. By joining Tmall.com, ZF Services China has taken the approach into the automotive aftersales online market, offering products such as lubricants and oil change kits in a first step.

Customers also have access to a competent customer service via life chat and telephone hotline. They can receive further product information through online product manuals and instructional videos for product installation.

"With entering the e-business through our flagship store, we are looking forward to explore new opportunities and expect great potential of growth in the future.".
Source: Dr. Xu Xun, Deputy General Manager (Aftermarket, China)

ZF Services China is closely connecting both existing platforms, its WeChat Account and its E-Commerce Flagship store on tmall. On the ZF Services China WeChat Account, all latest information and updates on the online flagship store will be published. Our wechat members can receive special benefits and enter the online flagship store easily by a link provide on our Wechat account. Furthermore, the visitors of our flagship store can find overall product information and installation tips both, within the flagship store but also within the Mini-site of our Wechat Account.

In the near future, ZF Services China plans to add further product lines to complement its online product offer. By enhancing the expertise in service we will bring more convenience and speed to our customers by strengthening our distribution network and connecting both on-line and off-line channels.

Enter our flagship store with the following link


or scan the QR code and enter our online flagship store

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