User's Guide and Webclient
Please be sure to indicate your preferred Dispatch Mode for every order you place:
The standard Dispatch Mode for international customers is Stock order!
| Normal Dispatch | only for German customers, please use Stock Order instead! |
| Express Dispatch | Without arrears! Extra costs! For urgent int. orders with a few products. |
| Overnight Dispatch | only German customers, please use Stock Order instead! |
| Pick-Up | Order is kept at the warehouse for collection by customer |
| COD | contains no function – please do not use this option! |
| Stock order | Freight Forwarding. Standard delivery for international customers. Effective immediately, unavailable quantities with stock orders are taken in arrears and delivered as soon as they become available |
Please input the desired items in electronic catalog form (TecDoc syntax)! If you still do not have an electronic catalog, please contact your sales partner to get one.
Examples of catalog form (input in Client * or brand!): If you receive a material fault as a response, you can also try keying in numbers without spaces.
| Marke / Hersteller | Artikelnummer | Marke / Hersteller | Artikelnummer |
|---|---|---|---|
| Boge | 36-A13-0 | Maet | 2260 400 |
| Bosal | 288-329 | Mintex | MDB1384 |
| Dayco | 055SHX127H | Paas | FAP1121 |
| Eibach | 6105.140 | Power Tech | 30.328 |
| Eibach | 21-20-004-02-VA | Sachs | 802 034 |
| Elring | 445.610 | Sachs | 3000 844 201 |
| FTE | RS549820A0 | Sachs | 3000 813 002:8 |
| Hennig | 01 52 1130 | Sachs Race | 883082999618 |
| Hengst | E160H01 D28 | SKF | VKMA 05223 |
| Jäger | 12400005 | Stabilus | 105767 |
| Klann | KL-0056-18 | Textar | 20166 160 0 4 T4047 |
| Knecht | LA 95 | UBD | 52888 |
| Knecht | LP 500-510 | Wahler | 4341.80 |
| Lemförder | 21150 | Westfalia | 300 061 300 107 |
| Lemmy | 2260 396 |
- If you would like to pick up the products yourself from the ZF Services warehouse, please designate the "Dispatch Mode" on both the request and order forms as "Pick-Up".
- When placing stock orders, you can specify an exact "delivery date", otherwise the products are sent to you at the next available time. The products will leave the warehouse at that specific "delivery date".
- For all other deliveries (Normal etc.) please do not specify a delivery date!
- Under "Ship to", you can indicate a different address for the order!
- When doing so, please note the following:
- Do not enter a customer number, because those are internal customer numbers from ZF Services.
- All other fields must be completed, even the nation code like IT for Italy!
- With discontinued items, you will get a suggestion of a substitute item (if available) in the warning window of the "response" tab. Please repeat your request or order by entering the item number of the substitute product!
- Only products with a green or gray (in the case of stock order) symbol in the supplier-online-answer have been ordered.
- If the symbol is red, then the product is out of stock.
